StepOne SCRM · WeCom AI Operations

Intelligent WeCom Operations Hub
Unified Reception, Auto-Tagging & Deal Acceleration

Powered by Wenquxing LLM for instant Q&A routing, high-intent lead detection, and sales reply suggestions—making private-domain conversion measurable.

StepOne SCRM Agent · Unified WeCom Reception & Deal Desk
AI Copilot + Seamless Human Takeover
Active Queue (24)
East China Manufacturing · Manager Wang
Do you offer monthly billing terms for bulk freight?
High Intent
Precision Electromechanical · Director Li
[AI Answered] Billing Terms
Channel Procurement · Supervisor Chen
Requested API Docs
We have a batch of equipment parts shipping to South China—does your dedicated line-haul service support monthly billing?
Hello Manager Wang! Dedicated freight lines support monthly corporate billing: after one calendar month meeting volume thresholds, you qualify for Net-30 terms. Would you like me to connect a Key Account Manager to quote your routes?
✦ AI Deal Signal: High Intent · Urgency [Within This Month]
Recommended Action: Route to Dedicated Line-Haul BU Manager—6-turn conversation summary attached automatically.
HQ-Standardized Tags
Dedicated Line-Haul Logistics Monthly Billing Intent High-Intent Deals
AI Suggested Pitch
"Manager Wang, for the East China → South China dedicated route, I'll have our route lead prepare a tiered rate card for you right away..."
Accept & Sync to CRM
4 WeCom Bottlenecks Solved
Unified Ownership Handoff / Full Audit Trail / Standardized Tags / Measurable Conversion
AI + Human-in-the-Loop Review
Conversations automatically generate tag suggestions under centralized enterprise taxonomy governance
Sub-Second Deal Copilot
Automatically distills conversation summaries, suggested reply scripts, and golden-window follow-up alerts
Bi-Directional CRM Sync
Interaction logs, intent ratings, and follow-up tasks write back to customer profiles automatically
STEPONE SCRM · PRODUCT SHOWREEL

StepOne Private Domain Agent Showreel: Turn WeCom Contacts into High-Converting Assets

A 60-second panoramic demo of controlled 24/7 sub-second WeCom reception carrying prior voice & Smart Badge summaries, unified semantic auto-tagging, a 5-stage customer asset funnel, a real-time sales sidebar copilot, and lossless account handover upon staff turnover.

🎧 AV Specs:Mandarin Executive Voiceover + Immersive Dual-Track Sound Mix · 1080p HD (01:00)
CHAPTER JUMPS · Jump to Key Highlights Click for instant scene jump
CORE CAPABILITIES

Four Core Capabilities Purpose-Built Around Real Enterprise Workflows

Explore Workflow & Governance Boundaries →
Smart Reception & Triage 01

Instant verified Q&A + seamless human takeover for complex requests

Automatically answers routine inquiries using enterprise-approved product docs; when bulk quotes, custom specs, or service escalations arise, it routes the thread with a full summary to the right business-unit advisor.

Unified Asset & Funnel Tiering 02

5-stage customer funnel with 'AI-suggested + human-confirmed' taxonomy

Covers the 5-stage lifecycle ('Pending → Engaged → Qualified → Closed-Won → Ongoing Care') under an HQ-governed tag taxonomy — eliminating fragmented ad-hoc team tags.

Sales Deal-Closing Copilot 03

High-intent signal radar + multi-turn chat summaries & pitch suggestions

Captures strong buying signals — credit-term inquiries, sample requests, proposal asks — pushing conversation summaries and high-converting reply drafts to reps for one-click review and send.

Automated Lifecycle SOP Nurturing 04

Tag- and milestone-driven automated WeCom engagement

Automatically schedules tailored collateral and rep follow-up reminders for dormant contacts, active trials, and strategic vertical accounts based on behavioral triggers.

One Unified AI Agent Suite · A New Paradigm for Omnichannel Enterprise Customer Operations

Powered by StepOne's proprietary Wenquxing LLM and parent Richinfo LLM, aligning marketing, sales, support, and operations around a unified customer profile. Book a tailored solution demo and deployment assessment with our industry advisors today.

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