Yes, fully supported. Beyond our turnkey cloud Voice Console, StepOne Voice is natively compatible with mainstream CTI platforms like Genesys, SIP trunks, and MRCP protocols — seamlessly extending your existing telecom lines and agent seats while writing call summaries and intent tags back to your CRM in real time via API.
DEPLOYMENT & FAQ
Flexible StepOne Voice Deployment Tiers for Every Stage
From turnkey cloud consoles to air-gapped Domestic IT (XinChuang) on-premise deployments built for major state-owned enterprises and financial institutions.
Standard Cloud Console (SaaS)
Zero hardware or Ops overhead — launch AI outbound & inbound voice in minutes
Turnkey Cloud / Per-seat concurrency or per-minute subscription
- ✓ Log in directly to configure scripts, knowledge bases & outbound campaigns
- ✓ Built-in industry script templates & lifelike emotional voice library
- ✓ Includes live call monitoring, transcript summaries & 100% automated QA
Enterprise CTI Integration (PaaS)
POPULAR
Seamlessly extend existing contact centers, SIP trunks & CRM systems
Enterprise Subscription / Dedicated concurrency pool & API integration
- ✓ Native compatibility with Genesys, mainstream CTI platforms & MRCP
- ✓ Full streaming WebSocket, async tool-calling & Webhook APIs
- ✓ StepOneAI engineering support for domain ASR boosting & Wenquxing LLM fine-tuning
Air-Gapped Domestic IT (XinChuang) Edition
Built for high-security core intranets across banking, SOEs & large conglomerates
Air-Gapped Intranet Delivery / 100% on-premise audio & customer data residency
- ✓ Full ASR / LLM / TTS stack deployed inside local data centers or private clouds
- ✓ Certified for Huawei Ascend (Rich AIBox) domestic AI compute
- ✓ Custom system plugins, end-to-end encryption & masking, plus 24/7 SLA support
EDITION & DEPLOYMENT COMPARISON · Deployment & Partnership Matrix
Four Clear Deployment & Partnership Paths: Built for Agile Teams, Legacy Stack Integration, Air-Gapped Sovereign IT, and Channel Partners
Eliminate opaque pricing—pinpoint the ideal deployment and commercial model based on your data residency boundaries, legacy integration needs, and business role.
| Evaluation Dimension | 01 · Cloud SaaS Standard | 02 · Enterprise Hybrid Cloud ★ | 03 · Huawei Ascend Air-Gapped Appliance | 04 · StepOne GEO Agency Partner Edition |
|---|---|---|---|---|
| Target Organizations & Stage | Growth telesales/support teams & rapid PoC validation projects | Mid-to-large retail chains, automakers, manufacturers & B2B service groups | Banks, insurers, public sector, state-owned enterprises & high-security institutions | Digital marketing agencies, B2B resellers & regional service partners |
| Typical Go-Live Timeline | 1–3 business days, turnkey out-of-the-box | 1–2 weeks including SIP/CTI & CRM joint integration | 2–4 weeks for on-prem data center / Huawei Ascend appliance rack & acceptance | Instant provisioning of dedicated agency partner console upon contract approval |
| Core Models & Compute Foundation | Wenquxing LLM High-Availability Cloud Cluster | Dedicated Dual-Engine Routing (Wenquxing LLM + RichLLM) | On-Premise LLM Weights + Huawei Ascend Rich AIBox | StepOne GEO Standard Engine with Six Specialized Collaborative Agents |
| Legacy Stack & Telephony Integration | Standard Cloud Workspace + One-Click Web Floating Widget Embed | Native reuse of Genesys, SIP trunks, WeCom & mainstream CRMs | Air-gapped intranet softswitch peering, private APIs & custom plugins | Dual-workspace architecture: Partner provisioning ledger + isolated client portals |
| Data Residency & Security Boundary | Tenant-level IAM logical isolation & end-to-end TLS encryption | Core customer records remain enterprise-side with secure call-summary write-back | 100% on-premise residency—audio recordings, transcripts & customer data never leave your network | Strict partner client-ownership isolation with full audit trails across review and publishing |
| Commercial & Pricing Model | Monthly/annual concurrent seat subscription + elastic usage-based call minutes | Enterprise platform subscription + custom dedicated concurrency channels | Turnkey hardware-software perpetual license + annual maintenance & on-site vendor enablement | Partner wholesale discount + quarterly/annual renewal revenue share |
FREQUENTLY ASKED QUESTIONS